Policy
Shipping & Returns
Last updated: August 2026
Shipping Policy
Order Processing
Orders are processed and printed in-house, Monday through Friday, excluding holidays. Orders placed before 2:00 p.m. CST generally ship the same day. Orders placed after that cutoff, on weekends, or on holidays are processed the next business day. Production times for custom or personalized items may vary and will be communicated at the time of order.
Shipping Charges
Orders under $50 ship for a flat $12.00. Free US shipping is offered on orders over $50. Expedited shipping options may be available at an additional cost.
Delivery Estimates
Estimated delivery times are provided at checkout and begin after your order has shipped. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other factors outside our control.
Shipping Delays
N46 Labs is not responsible for shipping delays caused by the carrier, weather events, customs processing, or other circumstances beyond our control. If your shipment is delayed, we will do our best to help you track it down, but we cannot guarantee a specific delivery date.
Incorrect Addresses
Please review your shipping address carefully before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an address error, additional shipping charges may apply to reship the order.
Lost, Stolen & Delayed Packages
Once a package is marked as delivered by the carrier, N46 Labs is not responsible for lost or stolen packages. If you believe your package was lost in transit or never arrived, contact us and we will help you file a claim with the carrier. Claims must be reported within 7 days of the expected delivery date.
Damaged Items
If your order arrives damaged, please contact us within 3 days of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund at our discretion. Keep all original packaging until the claim is resolved.
International Shipping
We currently ship within the United States. International shipping is not available at this time. Any orders placed with an international shipping address will be canceled and refunded.
Returns, Refunds & Cancellations
Standard Products
Unused, unopened standard products may be returned within 3 days of delivery for a full refund of the product price (shipping is non-refundable). The item must be in its original condition and packaging. To start a return, contact us at support@n46labs.com with your order number.
Custom & Personalized Products
Because custom and personalized products are printed to your specifications, they generally cannot be returned or exchanged unless they arrive damaged or defective. If your custom item arrives damaged or does not match the approved specifications, contact us within 3 days of delivery and we will make it right.
Order Cancellations
Orders can be canceled for a full refund only before production begins. Because we print to order and often begin production quickly, cancellation requests must be sent as soon as possible. Once production has started, an order can no longer be canceled or refunded.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service for returns, as we cannot guarantee we will receive items sent without tracking.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5–10 business days. Shipping charges are non-refundable except in cases of our error.
Questions about this policy?